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OSCE seeks Online Communication Manager

OSCE – Organization for Security and Co-operation in Europe 5<y Senior Level  Wien, Wien, Österreich 21 Feb 2018

Job Description

The Office of the Secretary General (OSG) provides general services to the Secretary General (SG), the Chairperson-in-Office, and the participating States. It groups horizontal services such as Executive Management, Communication and Media Relations, Legal Services, External Co-operation, Security Management, Gender Affairs, Conference and Language Services, Central Records Management, and oversees the OSCE Prague Office. The OSG ensures effective co-ordination of policy advice provided to the Secretary General and the Chairmanship, and management decisions taken by the Secretary General. The OSG is led by a Director who also functions as the Head of Executive Management.

The Communication and Media Relations Section (COMMS) is part of the Office of the Secretary General, and promotes awareness and understanding of the OSCE’s work by developing an effective communications strategy, using all available tools and innovative new channels to increase visibility and engagement, and get the Organization’s messages across to key stakeholders as well as the general public.

Online Communication Manager

Tasks and Responsibilities

Under the supervision of the Spokesperson, Head of Communication and Media Relations Section, the successful candidate will define and manage implementation of the OSCE Online Strategy. More specifically, he/she will perform the following duties:

  • Managing the OSCE Online Communications Unit including communicating the management vision to the team and planning and monitoring the budget; defining long and short term objectives for online platforms; tracking trends in online technology to allow the Strategy to be adapted to new realities;
  • Supervising, guiding and evaluating the performance of a team of multi-national professional and general support staff, ensuring effective team-work;
  • Managing the OSCE Public Website and other Internet platforms to reflect the values and mission of the Organization; proposing plans and managing restructuring and/or development of new platforms; ensuring all online platforms are fully integrated with the public website and are of high quality in terms of content and presentation; trouble-shooting and solving ad-hoc problems, adapting and improving work processes as needed;
  • Acting as a focal point for the OSCE Institutions and field operations for the development and maintenance of their sections within the OSCE public website, ensuring adherence to quality standards and conformity of appearance; providing advice and guidance from the beginning to the end of online projects; coaching and guiding colleagues and organising training sessions or webinars as needed;
  • Overseeing the production of multimedia material, maintaining OSCE guidelines for all OSCE structures and bodies and ensuring that technical support and equipment is in place; identifying opportunities for communicating the work of the Organization to various OSCE audiences via OSCE online platforms and social media presences;
  • Overseeing the maintenance and distribution of the OSCE Visual Identity Manual and ensuring its consistent application by the various structures and bodies of the OSCE to all communication and products associated with the Organization;
  • Overseeing the technical maintenance of the OSCE Public Website, including any outsourcing arrangements, seeking the best solutions for quality, sustainability and cost-effectiveness;
  • Establishing co-operation with international organizations and other partners to create synergy and optimise Internet resources;
  • Performing other relevant duties, such as representing COMMS in internal working groups and commissions, as requested.

For more information about the work of the Communication and Media Relations Section, please see .

Necessary Qualifications

  • Second-level university degree in communications, public relations, business administration or computer science. A combination of two such degrees would be an asset. Specialized education related to international organizations, political science or library sciences would be an asset. A first-level university degree in combination with at least two years of additional qualifying experience may be accepted in lieu of the second-level university degree;
  • A minimum of eight years of professional work experience in communication and public information projects, including management of large corporate websites;
  • Proven supervisory/management, communication and negotiation skills;
  • Knowledge of the Internet: understanding of technologies, infrastructure and business processes;
  • Established ability to identify, analyse business processes/requirements and propose solutions;
  • Experience in policy-development and implementation;
  • Experience in managing change in an organization;
  • Experience in training in organizations;
  • Professional fluency in English, with excellent written and oral communication skills; knowledge of other OSCE working languages would be an asset;
  • Demonstrated gender awareness and sensitivity, and an ability to integrate a gender perspective into tasks and activities;
  • Ability to establish and maintain effective working relationships with people of different national and cultural backgrounds.

Further information and application:

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